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SHIPPING & RETURNS

Shipping Policy

Where We Ship

We currently ship to addresses within the United States and Canada.

 

Processing Time

Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email once your order ships, along with tracking information.

 

Shipping Times

 

  • United States: 7-14 business days after processing

  • Canada: 5–12 business days after processing

 

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size/weight of your order. Free shipping is available on orders over $100 shipped within Canada and the continental USA.

 

Customs & Duties

BIRDHOUSE ships from Canada. Shipments to Canada are not subject to customs or duties. Shipments to the USA include duties and customs pre-paid. All other charges are the responsibility of the customer and are not included in the shipping cost or product price.

 

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.

 

Lost or Damaged Packages

If your order arrives damaged or doesn't arrive at all, please contact us at contact@birdhousekids.com within 7 days of the expected delivery date so we can help resolve the issue.

Return & Exchange Policy

Return Window

We accept returns within 30 days of the delivery date. Returns requested after this 30-day period will not be accepted and are considered final sale.

 

Condition for Returns

Returned items must be unused and in their original packaging, with all original materials included.

 

  • Puzzles and boxed games: Tamper-evident stickers must be intact. Items with removed or broken tamper-evident seals cannot be accepted for return.

  • Activity books and sticker books: Books must be unused, with no completed or removed pages (e.g., coloring pages, dot-to-dots) and all stickers still attached to their sheets.

  • Prints, books and other items: Must be unused and free of damage, in original packaging.

 

Return Shipping Costs

 

  • If your item arrived defective or damaged, we will cover the cost of return shipping and send a replacement or full refund.

  • For all other returns (change of mind, ordered wrong item, etc.), the customer is responsible for return shipping costs.

 

How to Start a Return

Contact us at contact@birdhousekids.com with your order number and reason for return. We'll provide you with return instructions and, if applicable, a prepaid shipping label.

 

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

 

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a free return, replacement, or refund at no cost to you.

 

Non-Returnable Items

 

  • Gift cards

  • Items marked "final sale"

  • Returns requested after the 30-day window

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